The Client Portal includes multiple sections managing and providing information for all aspects of clients’ profiles (account information, cash operations, market data subscriptions etc.).
Clients’ access to different sections and functionalities in the Portal is managed through the CRM by the use permissions. Permissions can be applied to clients’ profiles automatically (predefined permission bundles) or by a CRM operator according to the specifics or the requirements of a client. Automatically applied permissions are bundled with respect to clients’ type (individual, corporate) and client users’ role (legal representative, employee).
The Client Portal is equipped with connector to client authentication server for synchronous login authentication. Two factor authentication is also available.
Client Portal’s Dashboard provides a real-time and at-a-glance numeric and graphical representation of clients’ accounts’ key performance indicators.
Accounts details
A table summarizing clients trading activity and balance.
Gross cumulative PnL
The Dashboard also offers graphical representation of historical the gross cumulative PnL of all clients’ accounts with available filters for period, account, and currency.
Portfolio allocation
Client portfolio allocation is another graphical element which represents the structure of clients’ investments by position type, currency, and instrument.
Open position
Another major element on the Dashboard is the table with information for all clients’ open positions with various filtering capabilities: by instrument, by account, and by side.
One of the main functionalities offered in the Client Portal is the functionality enabling the client to initiate deposits, withdrawals, and make internal transfers between own accounts.
Deposits may be initiated by using several different methods:
Clients can track the status of their payments and obtain full historical record of all cash operations.
The Reports page allows the client to generate reports with predefined content for specific period and for a specific account or group of accounts. The available reports differ based on the user role and data access rights.
Clients can see all types of reports for all accounts that belong to them. If clients have users – their access to the reports is managed either by the client or by a CRM operator.
Available reports:
Statements are provided to the client on a regular (monthly, annually) basis in a dedicated section, from where they can be viewed and downloaded. Statements can be filtered by type and date for which are generated. As an additional option clients can generate reports for desired period.
The content of each statement is predefined and includes data for the account’s activity for the period of the statement as well as current positions as of the period’s end.
Using the available functionality clients, if granted the respective permissions can request the creation of additional accounts and manage their status in the Client Portal.
The portal is designed to be the main source for communication with clients. The messaging center stores all notifications and messages addressed to a certain client. And while this is a one-way communication each client can respond to certain requests by uploading documents and scanned copies of documents from a dedicated section in the client profile.
The Market data subscription and usage management section allows clients to manage their market data products subscriptions.
The main market data subscription functions are as follows:
Subscription to a market data products
Products are predefined and priced in the CRM (see “Customer Relationship management”) and in the Portal clients can subscribe, respectively, unsubscribe from already selected products. Both subscriptions and unsubscriptions are with immediate effect, i.e. next business day, or with a user-defined effective date. Each subscription applies to certain product, for certain account. Client can also set the activation date for the product. Client can set the account from which all market data product subscriptions to be paid. If a client has users under his/her profile – he/she can subscribe the users for market data products (see User rights management).
History of subscription payments
A dedicated section that provides detailed information for all subscriptions and payments are available to the clients
User rights management
Section that provides functionality for the clients to manage users’ rights with respect to:
Price management
Clients with the relevant permissions can set markups to users and accounts. Markups are such a functionality that allows the passing a certain amount of money back to the client while that amount is incurred by the user as an additional charge on top of the product price.
Different markups on account-level and user-level could be specified. A user markup means that the surcharge is collected from all their trading accounts while an account charge means it is collected from this account only. Both are alternative and cannot apply simultaneously.
Clients and users with the relevant user permissions can set bundles of products. Bundles combine two or more products from the list of available products which are then assigned to a user with a bulk price being set. Not all products are to be included in a bundle.
Clients, if given the necessary permission, can request the creation, and upload the necessary document for the enrollment of additional users attached to their profiles. This includes the possibility for a corporate client, e.g. – a brokerage house, to create profiles for its clients.
Using the available functionality clients or permissioned users can monitor and manage additional user profiles, apply permissions for account usage or information access, as well as other managerial permissions, including users’ status change.
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